1. How do I know what products I have to purchase to earn points in the program?

You can click on the Product Catalogue link to view all of the participating products by category for the current period, or you can contact your local Countrywide Distributor and ask them for a copy of the current period catalogue.

2. How do I earn Award Points?

All you need to do is purchase participating products from your local Countrywide Distributor during the periods of the program. For every $30 you spend on participating Platinum products you will earn 125 Award Points, for every $30 you spend on participating Gold products you will earn 100 Award Points and for every $30 you spend on participating Silver products you will earn 50 Award Points.

3. How do I know how many Award Points I have?

When you log on to the website you will see your current Award Points balance under the My Account section and you are also able to view and download your current monthly statement.

4. When can I redeem an Award?

You can redeem at any time during the program until 31st October 2012, as long as you have achieved over 4,500 Award Points.

5. How do I redeem an Award?

You can redeem via the website by going to the Redeem Awards section and selecting the Award item you would like. Alternatively you can fill in the Award Order Form found in the pocket of your launch catalogue and post or fax it back to Program Headquarters.

6. When will my Award arrive?

Your Award will be despatched to you as soon as possible. Under normal circumstances, Awards will be delivered within 28 working days of receipt of your order. Exceptions may take up to 42 working days, unless notified otherwise. Go to My Account and then go to My Award Tracker to see the progress of any outstanding items ordered.

7. How do I know where my local Countrywide Distributor is located?

To find your local Countrywide Distributor please visit the website www.countrywide.net.au and click on the Distributors page to see all of the Countrywide Distributors in your area.

8. I received delivery of my Award but not all the items I requested are included. What do I do?

Every effort is made to ensure that all Award items ordered at the one time are consolidated and sent together. If all the items you ordered have not been delivered, log on to this website, go to My Account and then go to My Award Tracker to see the progress of any outstanding items. If you still have any queries regarding deliveries of your Award items please contact Program Headquarters by phone 1300 639 033 or by email info@countrywidebff.com

9. Why are my Awards being delivered to my local Countrywide Distributor?

Each Countrywide Distributor can nominate whether Awards are despatched directly to you, the customer or to the Countrywide Distributor. If your local distributor has nominated deliveries are made to them, they will then deliver the Award to you. If your ‘My Award Tracker’ states that your Award has been despatched and you are yet to receive your item, please contact your local Countrywide Distributor directly.

10. I don’t always have access to the internet. How can I get an update of my Points balance?

Your local Countrywide Distributor can update you with your Awards Points balance. Please contact your local Countrywide Distributor directly.

11. I own or operate multiple businesses and purchase foodservice products from the one Countrywide distributor. Can I combine my Award Points into one account?

If a Customer owns more than one (1) business and therefore receives multiple logins and Award statements from the same Countrywide Distributor, Award Points may be combined in order to redeem Awards only if they contact Program Headquarters in writing, stating the customer codes and the Award Points they wish to combine at any time during the program. All requests for combining Award Points must be made to Program Headquarters prior to 31st August 2012. Please contact Program Headquarters via email info@countrywidebff.com

12. I purchase foodservice products from more than one Countrywide Distributor. Can I combine my Award Points into one account?

If a Customer purchases products featured in the Product Catalogues from more than one participating Countrywide Distributor, they may combine their Award Points in order to redeem Awards only if they contact Program Headquarters in writing, stating the customer codes and the Award Points they wish to combine and only after the final statement has been issued in August 2012. Please contact Program Headquarters via email info@countrywidebff.com

13. Do my Award Points expire?

Yes, Award Points must be used before 31st October 2012. After this time they will expire, are unable to be used and can not be transferred to any future programs.

14. How do I place an order for foodservice products to be able to earn Award Points?

Please contact your local Countrywide Distributor directly. To find your local Countrywide Distributor please visit the website www.countrywide.net.au and click on the Distributors page to see all of the Countrywide Distributors in your area.

15. How do I register for this Best Foot Forward Program?

You DO NOT have to register to be part of Countrywide’s Best Foot Forward – Turn up the Heat program. When you purchase participating products from your local Countrywide Distributor, your company will be automatically included in the program.